When searching for Franchard Charles from the find/create patient screen, it says...
Minimal patients returned. Results for: fran char
It then includes lots of partial matches. Eventually, I find Franchard Charles on the 10th page of search results. It should show exact matches first, and then show other potential matches afterwards. This bug was introduced in OpenMRS 1.8. It continues to be problematic with OpenMRS Version: 1.8.3 Build 24510.